Our Policies

Privacy Policy – CraftedMorocco.org

At Crafted Morocco SARL, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

When you browse or purchase from CraftedMorocco.org, we collect:

  • - Name
  • - Shipping and billing addresses
  • - Email address
  • - Payment information

We also collect non-personal data like browser type and referring site, to improve your experience shopping for authentic Moroccan rugs.

2. How We Use Your Information

Your information helps us:

  • - Process orders of handmade Moroccan rugs,
  • - Send order updates,
  • - Share exclusive promotions on handwoven Moroccan decor (only if you opt-in).

We do not sell or rent your personal information to third parties.

3. Data Protection

We implement security measures to maintain the safety of your personal information.

4. Your Rights

You may request to view, update, or delete your data at any time by contacting us at:

Email: support@craftedmorocco.org

5. Changes to Privacy Policy

We may occasionally update this Privacy Policy. Please check back regularly.

Return & Shipping Policy – CraftedMorocco.org

At Crafted Morocco SARL, customer satisfaction is our priority.

1. Shipping

We ship handmade Moroccan rugs worldwide from Khemisset, Morocco.

  • - Delivery times vary based on location, typically between 5–14 business days.
  • - Tracking details are provided for all shipments.
2. Returns

If you're not 100% satisfied with your purchase:

  • - Return the item within 14 days of receiving it.
  • - Items must be unused and in original condition.
  • - Buyer is responsible for return shipping costs unless the item is defective.
  • - Email us at support@craftedmorocco.org before sending any returns.
3. Damaged Items

If your item arrives damaged, please notify us within 48 hours with photos for a replacement or refund.

Terms and Conditions – CraftedMorocco.org

These terms govern your use of CraftedMorocco.org and the services provided by Crafted Morocco SARL

1. Products

All products are:

  • - Authentic,
  • - Handmade in Morocco,
  • - Individually unique, reflecting the traditional art of Moroccan rug weaving.

Slight variations in size, color, and texture are normal and part of their beauty.

2. Orders

By placing an order, you agree that:

  • - All information provided is accurate,
  • - Payment is authorized.

We reserve the right to cancel orders in cases of error or fraud.

3. Intellectual Property

All content, including images, logos, and product descriptions related to Moroccan rugs on this site, is the property of Crafted Morocco SARL.

4. Liability

We are not responsible for any delays caused by courier services or customs clearance.

5. Governing Law

These terms are governed by the laws of Morocco.

Contact Information

For all inquiries about our handmade Moroccan rugs and traditional Berber rugs, contact:

  • - Lahcen Benslam
  • - Director / Designer
  • - Crafted Morocco SARL
  • - Dar Boudaoud 15089, Morocco
  • - Email: support@craftedmorocco.org